Frequently Asked Questions (FAQ)
1. How do I place an order?
Simply browse our products, select the items you want, and add them to your cart. Once you’ve made your selection, proceed to checkout and fill in your shipping details. Finally, choose your payment method and complete the payment.
2. What payment methods do you accept?
We accept the following payment methods: Credit Cards (VISA, MasterCard, American Express), PayPal, and other major payment platforms.
3. What regions do you ship to?
We ship to most locations worldwide, including remote areas like Pacific Islands and South Africa. If you're unsure whether we can deliver to your region, feel free to contact us for confirmation.
4. When will my order be shipped?
Typically, our processing time is 1-2 days. Once your order is shipped, you’ll receive an email with tracking information. Shipping usually takes 7-12 days, but please note that holiday periods may cause slight delays.
5. How can I track my order?
You can track your order using the tracking link provided in the email once your order is shipped. If you haven't received the tracking email, please check your spam folder or wait 1-2 days.
You can also track your package directly through 17Track.
6. What are the shipping costs?
- Standard Shipping: $6.89
- VIP Shipping: $12.99 (expedited service)
- Free Shipping on orders over $69.99.
7. What should I do if my item doesn't fit or I want to return it?
If your item doesn't fit or you're not satisfied, we offer 30-day no-hassle returns and exchanges. The item must be unused, unwashed, and in its original condition with all tags and packaging. To initiate a return or exchange, please contact us at info@mylssa.com.
8. Will there be any customs duties or additional charges?
Please note that no customs duties or taxes will be required upon delivery. However, if there are other fees in your region, they may be the responsibility of the customer.
9. What if I made a mistake with my shipping details?
If a delivery failure occurs due to incorrect shipping details provided by the customer (such as address, phone number, or recipient name), we are not responsible. Please ensure all shipping information is accurate to avoid delays.
10. How can I contact customer service?
If you have any questions or need assistance, feel free to contact us:
Email: info@mylssa.com
Our customer service team will respond as quickly as possible and assist you.